Policies: Terms & Conditions · Privacy Policy · Refund and Returns Policy · Digital Delivery Policy
Version 1.0 | Last updated 30 October 2026 | Effective when published
This policy applies to digital assets sold by No Wiper Media through nowiper.co.za. No physical goods are currently offered. This policy does not take away any cancellation, refund, quality, or other right that applies under South African law.
1. Seller and contact details
Seller identity: No Wiper Media is the trading name of Michael Ellis, a sole proprietor
Contact and legal service details: Website: https://nowiper.co.za | Email: mike@nowiper.co.za | Telephone: 0812803320 | Physical address and address for service of legal documents: Bellville, 7530, WC, RSA
2. Digital-only sales
No Wiper Media currently sells downloadable digital photography and related digital files. There is no physical item to return and no postal return process. The product page should state the file type, relevant specifications, licence, and any important compatibility requirements before purchase.
3. Change-of-mind requests
No Wiper Media does not promise a voluntary change-of-mind refund. However, this does not limit any statutory cooling-off or cancellation right that applies to your transaction. ECTA section 44 provides a seven-day cooling-off right for certain electronic transactions and also sets out exceptions; whether a particular digital asset purchase falls within the right or an exception depends on the facts and legal classification. A download being accessed does not automatically remove a right that the law gives you.
ECTA section 43(3) may also allow cancellation within 14 days after receipt of the goods or services if required disclosures or checkout review, correction, and withdrawal opportunities were not provided.
If you want to cancel, email mike@nowiper.co.za promptly with your order number and request. We will assess the request under applicable law and confirm the next steps. We will not impose a fee or deny a refund where doing so would breach a non-waivable legal right.
4. File problems or material mismatch
Contact us if a download link is missing or broken, the file is corrupted or unusable, the wrong asset was supplied, or the file materially differs from its product description. Include your order number, the product, a description of the issue, and a screenshot or error message if available.
We will investigate and, where reasonably possible and legally appropriate, restore access, provide a working replacement, or correct the issue. If the issue cannot be resolved, or applicable law requires it, we will provide the refund or other remedy required by law.
5. Duplicate, unauthorised, or mistaken payments
Tell us promptly about a duplicate charge, a payment you do not recognise, or an order placed in error. We will check the transaction with the payment provider. For suspected payment fraud, contact your bank or card provider as well.
6. Refund method and timing
Approved refunds are normally sent through the original payment method where the payment provider supports this. Processing time after submission may depend on the bank or provider. This does not extend any statutory refund deadline. Where ECTA section 44 applies, it requires a refund within 30 days after cancellation; other legal rules may apply in other cases.
7. How to contact us
Email mike@nowiper.co.za with the subject line “Refund request” and include the order number. If you cannot use email, use the business telephone or postal address listed in the completed seller details above. We will acknowledge a request and respond within a reasonable time.
8. Legal rights
This policy is subject to ECTA, the Consumer Protection Act 68 of 2008 where applicable, and any other relevant law. Nothing here waives a right or remedy that cannot legally be waived. If this policy conflicts with such a right, the law prevails.